Privacy Policy

Effective Date: June 13, 2026
Last Updated: June 13, 2026

Introduction

First Coast Alarm ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Contact us for quotes or information
• Schedule services or installations
• Sign up for monitoring services
• Fill out forms on our website
• Contact customer support

This information may include:

• Name and contact information (email, phone, address)
• Property information for security system installation
• Payment information
• Service preferences and requirements

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent
• Referring website

How We Use Your Information

We use the information we collect to:

• Provide and maintain our security services
• Process your requests and provide customer support
• Send you important service updates and notifications
• Improve our website and services
• Comply with legal obligations
• Send marketing communications (with your consent)

How We Contact You

When you contact us, request a quote or service, or submit a form on our website, you agree that we may contact you using the information you provide — by telephone call, text message, and email — to respond to your inquiry, provide quotes and scheduling, and deliver account and service-related communications, including by automated means. Consent to receive these communications is not a condition of purchasing any goods or services, and message and data rates may apply. Marketing or promotional calls and texts are sent only with your separate consent. You can opt out of marketing texts by replying STOP, and you can ask to be placed on our internal do-not-call / do-not-text list, or unsubscribe from marketing email, by contacting us at info@fcarocks.com or 904-636-7888. For more detail, see our Terms of Service.

Mobile Information and Text Messaging Privacy

When you opt-in to receive text messages from First Coast Alarm, we collect and store your mobile phone number and consent preferences. This information is used solely for the purpose of sending you requested communications and is not shared with third parties for marketing purposes.

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our business and providing services to you.
• Legal Requirements: We may disclose information if required by law or to protect our rights, property, or safety.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Your Rights and Choices

You have the right to:

• Access and review your personal information
• Correct inaccurate information
• Request deletion of your information
• Opt-out of marketing communications
• Withdraw consent for data processing

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie settings through your browser preferences.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: